Have you heard of Observati? It's a secret shopping program where the user writes reviews about experience at a restaurant.
I have been using a secret shopper program since March of this year (2024). I signed on after seeing it on PennyHoarder.
A google search popped up mixed reviews.
There is a lure to make up to 7,000 dollars a year (the state this is not income as if anyone can live in 7000 a year).
The program asks for a membership fee. This memberfee has several tiers. The basic is under 200 a year subscription which allows for basic package. This includes standard restaurants and premium restaurants. Standard are non-chain local restaurants. Premium are chain restaurants like Red Lobster, Texas Roadhouse, Olive Garden.
This Tier allows for the user to review a standard (local) restaurant monthly with higher pay out. These options might be close within 10 miles or as far as 2 hours away depending on how populated your area is (tip- Check with Restaurant.com to see what restaurants are listed which will give you an idea for standard restaurants you can review and which ones take gift cards from Observati). This level allows for premium reviews only every three months.
The next membership level means paying about $250 USD which means the user can review premium restaurants twice a month instead of every three months.
When the user has become a member they are able to "find a job" which means to pick which restaurant they would like to review.
Once they select which restaurant, Observati's team will review and this can take up to a week.
They will send notification of acceptance.
Go to the restaurant. Take a picture of the front of the business and one inside and also a picture of the meal when it arrives. The order of steps is somewhat confusing especially on the first review. The user will need the restaurant name plus address and server name.
Write a detailed review of the experience noting atmosphere, employee behavior, and how the meal is.
Submit the view and wait about a week to see if Observati has accepted it.
If the review is accepted then the user will review "cash" which can be deposited into a PayPal account as well as a gift card. Now, the gift card sounds amazing. Who doesn't want a 20 dollar gift card every time a review is accepted?
THE GIFT CARDS
Here is the catch.... the gift cards originally were a different system than as of June 2024. Observati's gift card page will display multiple gift cards for each review. 10 or 20 dollars per with a button to redeem at Restaurant.com where the user will head to create an account or sign in. This was confusing for me trying to navigate this website. Since June the website has switched to using points instead of dollar amount. This was a headache!! Now instead of $25 dollars it will show maybe 25,000 which can be withdrawn in different amounts to use.
I tried this out during a local review. This was a dive bar outside of town. They had never used restaurant.com gift cards or probably any gift cards ever. This was an ordeal for the bartender to figure out how to accept the codes. Thankfully it all worked but I didn't use enough points at the time but it did take off a chunk of the bill.
It would definitely be a better experience if Observati just sent gift cards to where the user chooses like other apps. Restaurant.com is limited at best and this new point system is an odd way to go.
Points of consideration
-Gift Cards are for limited restaurants
-Gift Card site Restaurant.com is not user friendly
-Observati uses PayPal for "Cash" payments
-Membership to Observati may cost as much as the user earns depending on tier price and how often the user submits reviews. Would be great if subscription was free or very little.
-Considering that cash payments are 10-20 dollars and GC are 50 dollars (where locations of acceptance may be limited) so check Restaurant.com for listed restaurants in you area to decide if program is worth it.
I am planning to try it for a year and cancel as for my area it is limited on having only 1 local restaurant I can use the gift cards. I would prefer a gift card to a chain restaurant like Texas Roadhouse or even Amazon instead of trying to use these points.
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